SMS Messaging Consent Policy

How customers opt in

Customers of JYD Services Co. provide their mobile phone number at the time of service (in person, by phone, or when submitting our contact form) and agree to receive a follow-up text message asking them to leave a review of the work performed. Providing a phone number and agreeing to be contacted is how a customer opts in. Consent is not a condition of purchase.

Verbal consent script

When we collect a phone number verbally (in person, by phone, or when submitting our contact form), our team member reads the following consent script before adding the number:

“Can we text you a link to leave a review of today's work? You'll receive 1 to 3 text messages from JYD Services Co. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Consent is not required to use our services.”

The customer must verbally agree before their mobile number is added to receive messages.

What messages we send

After a completed job, JYD Services Co. may send a short text inviting the customer to leave a Google review. Message frequency is low, typically 1 to 3 messages per customer.

Opt out and help

Customers can opt out at any time by replying STOP to any message, and can reply HELP for assistance. After a STOP request, no further messages are sent.

Rates and privacy

Message and data rates may apply. JYD Services Co. does not sell or share customer phone numbers or mobile opt-in information with third parties for marketing. Numbers are used only to contact the customer about their own service.